Commercial Disclosure

Effective Date: 2025/11/26

1. Legal Name

Chandima Nuwan Senarath Pathirana

2. Address

We will provide our full business address promptly upon request.

3. Phone Number

We will disclose our phone number without delay upon request.

4. Email Address

info@RoyJapan.com

5. Head of Operations

Chandima Nuwan Senarath Pathirana

6. Additional Fees

  • Shipping Costs: Will be calculated on products weight and shipping destination.
  • Transaction Fees: Additional payment processing fees may apply depending on the chosen payment method.

7. Exchanges & Returns Policy

Returns and Exchanges Requested by Customers

  • Before Shipping: Orders can be canceled before shipment by contacting us at info@RoyJapan.com.
  • After Shipping: Unopened items can be returned or exchanged within 3 days of delivery. Contact our customer support via email to initiate the process.
  • Non-Returnable Items: Opened items, food and beverages, and cosmetics cannot be returned or exchanged for health and safety reasons.

Returns and Exchanges for Defective Goods

  • If you receive a defective item, contact our customer support at info@RoyJapan.com.
  • We will arrange a replacement or refund at our shipping cost.

8. Delivery Times

  • Processing: Orders are processed within 3–5 business days.
  • Delivery: Products are expected to be delivered within 14 days from the order date.

9. Accepted Payment Methods

  • Credit Cards: Visa, MasterCard, AMEX
  • Cash on Delivery: Available in Sri Lanka only

10. Payment Period

  • Credit Card Payments: Processed immediately upon order confirmation.

11. Price

  • All prices on the website include applicable taxes unless otherwise specified.
  • Prices are subject to change without prior notice.

12. Optional Items (If Applicable)

  • Recurring Payments: For products or services requiring subscription or recurring payments, the terms will be specified in the product description.

13. Governing Law

All transactions through RoyJapan.com are governed by the laws of Japan.
Any disputes arising from transactions on this website will fall under the jurisdiction of the courts in Sri Lanka and Japan.

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